Unreasonable Extra Fees
March 27, 2025 - Reseña de Apartments.com
The Element at Cedar Bluff adds many extra charges onto rent. These include trash/water utilities, cable TV and internet bills (even if the tenet does not want TV or internet), and even a "Building and Facilities Fee". Just recently, the new lease adds a new monthly fee for a credit reporting service. The tenet supposedly gets to cancel this service after mandatory enrollment, but they hope the tenet forgets or gives up on the cancellation process. Just today the landlord told tenets to stop ...
paying by check and instead use an electronic payment method with an extra fee. Thus, you pay a fee for the privilege of paying the rent and unreasonable fees!
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Property Manager Responded
April 1, 2025
Thank you for taking the time to share your feedback. We understand that transparency in fees and billing is important to our residents, and we regret any frustration caused by these charges. We strive to communicate monthly rental costs, including cable & internet, clearly in the lease agreement and welcome any questions regarding billing. You are able to opt out of the credit reporting service at any time, the community has provided contact info with instructions on how to do so. We appreciate you as part of our community and that you have chosen to renew your lease with us!
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