I wrote the previous review while still living there, due to the apartment manager asking me to do so to get their ratings up. Most of what I said was true but the management is lacking in kindness, I experienced this upon moving out, how they talk to you and treat you, I was shocked at the attitude of the Manager. The community is like I stated and so are the neighbors, however the current management customers services skills need to be improved. Response to maintenenace request have also
...decreased, it takes longer or not done at all. I think if they work on their people friendly skills, Stewarts Mill could be a descent place to live. Since they have been there I have heard so many tenants with the same complaint about the rudeness of the office staff. Kindness goes a long way. If you want to improve this apartments rating start treating people with kindness even if they come in the office ticked off about a maintenance request. It is not for you guys to react the same way, but to respond as Professionals, with some tack and kindness, that is true management*.
Property Manager Responded