I've been here 8 months but started to regret moving after two. I have a two bedroom. The first two months, my bathroom flooded because of another unit. In the last two months, it has flooded several times. The water would flow up from the sink drain and flood the room whenever my neighbor above would fill and drain their tub. It was disgusting and they took way too long to address it.
During the renovation for the unit above mine, a chemical was used that smelled like paint thinner. My lungs
...were burning, I had itchy eyes and the smell lingered for over a week. When I called the leasing office, they deflected, reduced, and dismissed my concerns. They said they would send someone out but no one ever came.
Whenever a tenant in the unit above takes a shower, water leaks out from the vent on the bathroom exhaust fan. I've called them about it and submitted a work order through the Resident Portal app but it remains open after nearly 3 weeks. I was told an entirely new staff now works at the leasing office.
A new tenant moved in above me and constantly leaves the exhaust fan on in the hallway bathroom. Whenever the exhaust fan upstairs comes on, the sound is barely dampened between the floors and is very audible from my unit. The tenant leaves the exhaust fan running most of the day and through the night (15 hours a day on average) which is bizarre. I work from home and this has been a nuisance. The management have done nothing about it and seem to ignore any complaints sent via the app.
There's noise stemming from everyday activity because of thin walls: I can hear the same neighbor snore every night; phone convos are audible if you're in the room below; noise from plumbing overpowers anything you try to do in the kitchen or living room. There are cats living and clawing in the space underneath my bedroom, although they've been more considerate than the tenant above me.
The maintenance staff seem spread thin. The supervisor, Chris, is great. However, Chris can't answer every call so the crew member you get is either ok or just looking for a quick workaround. There's a valet for trash that we're charged a monthly fee of $40. The company that runs this service have missed at least one pickup a week in the 8 months I've been here. The water bill is an obscene $80 fee, the pressure is poor and the water line is regularly cut off at least four hours a month. Several mailboxes have no locks and are damaged.
I will not be renewing my lease.
Max of 2.