Poor Communication – There have been countless times that Esplanade has given us little to no notice about things going on around the complex that effect residences. A few examples would be the yearly maintenance preformed on all the apartments in the complex and residents are only given a few days’ notice. Another example would be maintenance on the pools or other areas of the complex where residents are not given any notice. We have also had several packages that have been delivered to the
...complex at the leasing center and we never receive phone calls or any other notice that our packages have arrived and sometimes they are time sensitive. The only notice that they seem to be quick to get to residents are their lease renewals, so we can pay more money for basically nothing but a place to live. Poor Maintenance Practices – We, along with other residents, have lost a fair amount of money from poorly maintained washer and dryer units. We have to run the same load of clothes four or five times in order to have our clothes washed and dried. We have had to contact the leasing office consecutive weeks and months for the same machines always being broken. Poor Apartment Quality – Nothing in the apartment is fixed up after a resident leaves; most of the walls, doors, sinks, and showers are painted over and passed off as acceptable maintenance. The windows do not properly shut which means when it rains water gets in, when it’s colder the air gets in, and when it’s hot our air conditioner doesn’t cool the apartment. Also, half the air ducts in the apartment don’t work and I assume they are never checked to make sure they are working properly before and after residents move. Most of the outlets are loose and can’t be used and they are never addressed. And lastly, we were denied a properly working oven for months because we wouldn’t let maintenance enter our apartment unsupervised, but they were unwilling to work with us about times that would work for everyone. Poor Parking – How many cars have to be damaged before this complex realizes that their parking spaces are too tiny for normal parking? I have heard from multiple residents that they have difficulty parking if there is a car already parked on both sides of the space. People park over the lines all the time. We have also had people park in our assigned spot and have no way to remove them because the numbers that we have gotten for towing or any other number that would help either doesn’t work or is incorrect.
Pets must be spayed/neutered.