I wish I could give this rating zero stars! I have never had such a bad experience apt shopping until today. When I first entered into the leasing office, a brunette woman (wish I had gotten her name to put in here) didn't greet me and instead gave me a dirty look and looked me up and down with an attitude. Excuse me it's labor day weekend and I decided to wear workout clothes and wasn't in business attire for "the estates". I had to say hello just for her to acknowledge my presence. I sat down
...and asked about some general floor plans and she acted like doing her job was just too much. She finally showed me a pamplet and felt the need to only mention 3rd floor, white appliances, and the cheapest price as if my attire (workout clothes) dictated the income I make, so she refused to mention any other floor plans. I tried to turn the pamplet page but she flipped the page back over to insist that was the only floor plan I was "qualified" for. I asked to see a model room and she refused to show me and said "unfortunately we don't show rooms when it's raining" (it rained in the morning but stopped and hadn't rained for hours). I looked behind me outside, scoffingly laughed, and said thank you and left because she clearly didn't want to assist me nor do her job.
People like her need to be reminded that "future tenants" most likely make over 3x times her salary, so don't judge a book by it's cover. Don't be fooled by workout clothes, and I don't believe I would've walked into "the estates" if I wasn't making an estate type income. Truth be told, if those were considered luxury and based on their pictures, they were subpar to other luxury apts I've seen.
I drove over to The Reserve at Fountain Lake afterwards and had great customer service (you can tell management cares) from Annie :) Later in our visit she told me the Estates were their sister company and I mentioned how rude the customer service was. Apparently I'm not the only one who has had this complaint because Annie has heard of this many times. She mentioned the Estates tenants move out to come over to the Reserve because management is great and I agree by just her interaction with me and our 45min visit.
Because of the Estates I will never want to live at a Greystar apt home, but I am very thankful for Annie for trying to persuade me otherwise. She was the epitome of what a leasing assistant/manager should be and everyone else needs to learn from her how to interact with future residents.
