DO NOT MOVE HERE!
If we could give negative stars, we would. We entered our lease beginning October 1st of 2022 at Fairfield Metro Mineola. After our 2nd week in, we began noticing silverfish bugs crawling throughout the apartment. We logged a service request ticket & eventually the building had an exterminator come and “treat” the apartment and we thought all was good. However, eight months later we are STILL encountering silverfish bugs throughout every room in the apartment and the situation
...continues to get worse.
Over the past eight months we have seen dozens upon dozens of living/dead bugs in our:
• Bedroom & closet walls/ceilings
• Bathtub & bathroom floor/walls
• Kitchen floors/walls
• Loft floors/walls
• Living room floors/walls/ceilings
• Crawling in/on our furniture
We see multiple silverfish daily, however the Fairfield staff regularly call us liars. In fact, the building concierge staff recently stated in an email to us that “There is no bug infestation, there is a fear of bugs”. We have been clearly communicating this issue to Fairfield for 8 months through photos. We also tried to work with Fairfield by discussing transferring into a new unit. However, Fairfield refused unless we agreed to pay thousands in transfer fees or extend our current least by another 12 months.
Fairfield has a contract with Regal Exterminators who only comes to the building the last Tuesday of every month (no sooner if requested). We have had someone from Regal come and spray our apartment every month and the infestation continues. Additionally, the exterminator from Regal has been hesitant to admit that there is a problem. After showing him physical evidence, he insinuated we were liars and had brought the bugs from somewhere else!
We have been unable to reach anyone high up at Fairfield to discuss this issue, we are always told everything must go through the Concierge, who are no help. When we tried to discuss breaking our lease, it was treated as a regular lease break request where we could only leave if we paid a fee.
Fairfield as a company is disgusting & a disgrace for how they treat their tenants. They do not care about your well-being and will blatantly call you a liar because they do not want to admit there is a problem in their “perfect building”. I would not recommend living in this building even to my worst enemy.
Please learn from our mistakes, DO NOT move here!
Property Manager Responded