Really disappointing. I've lived here for more than a year. We've had a broken dishwasher now for five full weeks.
I reported it promptly, and the folks from maintenance stopped by the next day to take a look. Broken part. This was a Friday, and I was told that I'd hear back about an ETA on when I'd have a working dishwasher on Monday. Monday came and went. I called on Tuesday afternoon when I still hadn't heard back. I was told that they still didn't have an ETA, but that it might be a few days
...since the part was backordered.
At the beginning of the following week, I was emailed that the part had shipped and that they hoped they would receive it by the following Friday. Two full business weeks seems like a long time for shipping to me, but whatever.
Well, that following Friday came and went and I hadn't heard anything. I figured I'd hear from the management the following week. Nope -- now we're at four full weeks without a dishwasher.
I emailed to check in on the Saturday at the beginning of our fourth week without a dishwasher, so I wasn't expecting a response that day, but I figured I'd hear back at the beginning of the business week. I'll let you guess what happened: Not a word on Monday! Nor did I hear back on Tuesday, either, so I called them at the end of the business day.
Apparently the part hadn't been shipped, or was lost in shipping, or something. Could we have a new dishwasher if it still wasn't clear when the part would come in? The answer was no, because there is a nationwide shortage of dishwashers (I looked -- there isn't, and a super similar model, a 24" Frigidaire, can be bought at Home Depot and be here in just a few days). Could another dishwasher -- or even just our broken part! -- be taken from a vacant apartment? The answer was no, because there are no vacant apartments (spoiler: there are).
We are in exactly the place as we were more than a month ago -- no working dishwasher, with a vague promise of a part being ordered, and rarely hearing back when we are told we will. Who knows if the replacement part will even actually be the fix our dishwasher needs!
Even worse is that we recently renewed our lease, so our rent has actually increased by 2.5% while we've had a broken dishwasher! For the amount that you pay here, you'd expect that a "luxury apartment community" would at least be able to provide basic amenities. Instead, we have been left with nonanswers -- if we're lucky enough to hear from anyone at Transform at all.
Max of 2. Maximum Two Pets per Home; All Pets Subject to Management Approval.