We had 2 units in mind that checked most of the boxes we were looking for. We’d done enough research and tours to know Fiori is where we wanted to lease. Since the leasing team implied that inventory was extremely limited and moving fast, we didn’t want to take a chance someone would lease what we wanted before us. So we applied and were approved.
When we completed our tour, we decided that we wanted to transfer to the other unit we liked instead. We told the leasing office we wanted to transfer
...and asked that they please remove the new unit we wanted from the website since we already had a signed lease. The girl told us she sent an email to get us transferred, it’s an easy fix, and we’d get a welcome letter for the new unit that day.
We called first thing today to ask what the status was and why we hadn’t received anything showing our transfer. They told us they were still working on it and we’d hear back from them quickly.
We found out at 3pm that our unit we were transferring to got leased to someone else!! This is 2 days after we signed our lease and more than 24 hours AFTER we emphatically stated we want to transfer our already executed lease and they PROMISED they would handle.
At 4pm we talked to the manager, who admitted they dropped the ball and are 100% at fault… But that we are screwed and cannot have our desired unit. All we got was an insincere apology and no effort to right their wrong. Our only options they offered us were 1) stay in a unit we didn’t want, or 2) terminate the lease.
We asked to have 24 hours to make a decision. We both work and need to be able to process all of this, possibly tour more properties, and figure out what works best for us. She began pressuring us that we had to make a decision TODAY, before the close of business, in 1 hour. If we didn’t cancel the lease today they would charge us accelerated rent and termination fees.
We decided that we don’t want to be on the hook for a lease we aren’t 100% sure we want. We called and emailed to cancel the lease. This was BEFORE the close of business, within the hour they pressured us to make a decision. Their response? “Because it’s so late in the day, we are going to keep you on the lease for now and tomorrow we will see if we can get a higher up manager to approve cancelling the lease.”
We now don’t know if they’re going to force us to take this lease or since they went back on their word of allowing us to cancel it today, try to charge us with cancellation fees.
Property Manager Responded