Good, But Would Not Renew
January 29, 2025 - Reseña de Apartments.com
I’m currently living in Flats 130 and have been for about a year.
The Good:
The area is very convenient and walkable. The staff is generally nice. I have not experienced many maintenance issues, but when I did, the team handled the issues quickly.
The Bad:
For the past 5 months, I have experienced noise issues. There are loud banging and knocking noises coming from the unit(s) above me nearly every day, all throughout the day. When I first started hearing the noises around September, I thought ...
it may have been maintenance fixing something in the units but the noises persisted for several weeks. I made my first report to the office in October. I’ll spare the details of how poorly it was handled by management at first. And although the Assistant Manager Anthony seemed to communicate a little better than who I spoke with initially, we are now at the end of January and the noise continues. Every single day (even as I type this review). I understand that you may occasionally hear noises from upstairs neighbors but this goes way beyond “occasionally”. I’m awakened by it nearly every day. I work from home and get distracted by the noise during calls. Management has claimed many times to have reached out to upstairs neighbors but still, I hear the noise…. 5 months later. There are 2 months left in my lease and I’ve essentially been told (not literally) that I have to deal with the noise for 2 months and breaking my lease early will result in fees. This is the main reason why I’m only giving 3 stars and likely will not be renewing my lease.
My last complaint is the concierge package setup. I’ll say that 80% of the time, the concierge team is cool and not a pain to deal with. But I’ve seen about 10 different people working the desk over the last year and it really just depends on who’s there. I came down to get a package once and was told “I’m busy right now, can you come back later?”. Other times, my packages were delivered and the concierge never checked them in so I was never notified that my package was ready to be picked up. And lastly, you will not be able to get your packages if the concierge happens to be on break or away from the desk for any reason.
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Property Manager Responded
January 31, 2025
Hello,
Thank you for your feedback! We are sorry to hear of your noise frustration. Resident experience is our top priority—please reach out to the leasing office at (202) 843-5759 at your earliest convenience and we will do our best to resolve this issue.
Warm Regards,
Flats 130 Team
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