The process of obtaining the apartment was seamless. They were extremely friendly and kept you informed throughout the entire process. They were polite and courteous and seemed to be available for your every questions and need always.
For the first couple of months we felt like we had found a treasure, a place we can call home and felt like we belonged. After the first six months we started to see the detractors comments that were left as feedback as we researched the place.
The complex
...personnel lacked the hospitality that was first given to us in the beginning of our stay. It even got worst when management was turned over and the entire office was changed to new personnel. By the end of our third year, we regretted moving to this place and would not recommend it to nobody.
They will treat you like your are royalty when the process of entering there complex is in motion. After that the honeymoon stage is over, you are treated as the number on the side of the building. They lack the people skills to make you feel like you belong to a great community, but they know how to paint the picture when you are driving the complex. We received an apartment that was not even close to the conditions of the one that was shown to us. Oh, and they also altered the final walk thru after it was singed. When we were leaving they wanted to charge us for leaving it better then what it was when it we took possession of the apartment. They give you a head count for the amount of people that you can have in the pool, but don’t take the time to police there own parking lot. Close community, to really, the gates are always open and if not they are broken.
Do yourself a favor, look elsewhere and do not allow yourself to be fooled by the facade that is created by its first impression. I am not one to right lengthy comments or feedback, as I consider myself a person that does not like to see the negative in things. But I felt like I had a responsibility in letting any person that was going to call this place home, like I thought I was for years to come, to know the truth about what they are getting themselves into. READ THE LEASE. We are quick to sign, but the small print does matter in this place.
I hope that they can really turn the place around as it has incredible potential, but they need to start with the people that are working as the face of your organization for this location.
Our best wishes for the future of your complex.
Property Manager Responded