First of all the office is extremely unhelpful and rude. They have hung up on me and rarely answer the phones at all. Maybe they technically have a security, but nothing is done. I have seen cars keyed, ive been hit by a car on the sidewalk outside my building, and parked cars hit and run. Our entire building had many packages stolen (I lived on the third floor) and even laundry taken from washing machines. Their only response was to send a letter out informing people. We already knew packages
...were getting stolen. They made no actual effort to make their residences feel more safe. The thefts never stopped. The maintenance workers are super nice and helpful, which are the only people who care about you. Ive lived there for two and a half years. Even though Virginia law states they are not allowed to charge for normal wear and tear, they consider only scratches on the wall to be normal wear and tear. They dont consider light bulbs to be wear and tear, which legally it is (trust me I checked.) But we are students and obviously cant take them to court. The carpet second year, my dog chewed up in the corner. Totally needed to be changed and I accepted that charge. But expect to lose your entire deposit and possible even pay them more. Both apartments I lived in had rats and bats in the walls. I could hear them moving around in the ceiling often, even after they use their exterminator. They recently changed the washing machines by letting you pay on your phone. They didn't change the actual machines that have put holes in lots of clothes. They then made it .75 more to use each machine, even if you use quarters. Now its 1.50 for each machine. Year one, they charged us to change the carpets even though they hadnt been changed in years and nothing was done to them besides walking on it. They charged us for the carpet because they hadnt been changed in years and were changing them in every unit. They will charge you at any chance they can and still have the nerve to treat you badly. They dont care about their tenants just money. Its so unfortunate that its run by these people because the building, property, and bus system was great. But because of who its run by, the quality of living is crappy. No matter how much you clean, no matter how long/ how much effort you put to reach their standards; it wont matter. They will charge you anyways. I spent hours bleaching and scrubbing the bathroom and still was charged. Choose more wisely then I did.
Max of 3.