There are several problems with this apartment community complex; a) they advertise certain amenities that are not available, b) they advertise certain rates which are incorrect, and lastly c) the staff is difficult to deal with.
This is their current advertisement: Gateway Apartments is offering an unbelievable deal to anyone who moves in to one of our select luxury 1,2, or 3 bedroom apartments! Our units come with granite counter tops, faux wood flooring, washer and dryer, and all major
...kitchen appliances. Some utilities included; internet, cable, water/sewer. The property offers a playground, dog park, outdoor heated pool, indoor spa, and 24/7 fitness center. Call us today at XXX-XXX-XXX for info to set up an appointment for a private showing, or contact us via email to start living the life of luxury today! Our Select Units are going fast!
They list their 1 bedrooms as $850.00/month, 2 bedrooms at $925.00, and 3 bedrooms at $1200.00.
Back to my complaints;
A) First, there is no dog park. Secondly, there indoor spa and "24/7" fitness center has been closed down twice in my 6 month lease for several days at a time, due to "issues being addressed by maintenance". Their heated outdoor pool is nice-ish, when it's open, which for this summer was July-mid-September. When I asked in May why the pool was not open yet since the weather was perfect for an outdoor pool, I was told they were awaiting chemicals. 2 months later, the pool FINALLY opened.
B) Their advertised rates are just to get people in the door. I have rented a 1 bedroom (which was advertised at $850.00 and I was supposed to get a $500 off my first months rent if I moved in in March) Prior to moving, they'd secured me a unit that was on 2nd floor and had a out-facing patio via email/phone and having rushed to receive the discount. Upon my arrival to sign my lease, I was told I would not get the $500 off because I needed a co-signer (NEVER stated anywhere in advertisements), to which I signed and paid the full price because at this point I was trapped and they new this. The internet, cable, and water/sewer that is included..is not included in the "rent price" those are added later. So my monthly payment to them is actually $965.00. Also, when I was shown my secured unit, it was a first floor, interior facing unit.
C) Staff is hard to reach, doesn't follow through with promised requests (ex: move in inspection I did not have a drain plug, moving out in a week and still don't have one.)
Max of 2.