When I signed up, my leasing consultant was very seasoned and helpful. The property has doorbells and a great view of Austin skyline, which are 2 reasons I chose it. However, my apt location was occupied so I could not see it. That was a mistake. Between the time I applied and moved in, they changed property management companies and the difference in service and staff is night and day. Not in a good way. My apt was filthy, the cold and hot water for washer connections were opposite, there was a
...pest problem that persists, months after moving in maintenance has not fixed the items on the punch list, and when I ask the brand new office staff for an update on service requests, they say the AC problems are the priority. But 3 months after move in? It’s because they are too cheap to hire enough maintenance staff to handle the volume of issues, and also none of the staff know what they are doing. The constant AC issues go back to poor quality of appliances and upkeep backlog. The maintenance lead is very good but there is only 1 of him. Not enough to help with all. Telling me that someone is sick is not the same as foxing the issues so I can settle in without the risk of cockroaches or other critters in my kitchen. Also, they do not have a courtesy officer, and ask you to call 311 to report noise issues. They also don’t tell you that the package lockers are an additional fee, paid to a 3rd party, but Amazon and the other carriers all will put your packages in there, forcing you to pay this hidden fee instead of delivery to your door even if you specify this on your directions or call Amazon customer service. And, there’s significant noise that starts 6 am every day from construction Next door, and trains that run all night. I knew there would be some noise, but not to this degree, and no you don’t get used to it! It’s a really bad apartment experience, full of frustrations, and I would not recommend anyone move here.
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