Great location!
The leasing agent, Jacqueline tried hard to support me, but was no help at all. She was not clear on the paperwork she needed from me and the setup process for internet and cable was ambiguous. When I had set up an appointment with Frontier about a month later when I moved in they showed up only to find that there was already a router installed in the panel niche of the closet and that they could have just activated it via phone call.
Although the maintenance staff was
...initially responsive and addressed a few requests, they never followed up with one item that was promised since I moved in, till this day the request was never fulfilled. The maintenance staff was also very messy, they had replaced the plumbing fixtures for more water efficiency ones but they left the water running when I was away and also left dirty shoe marks on the bathroom floor.
When I requested to have my patio drain cleaned, the maintenance staff just put all the debris that was in the drain onto my patio floor, they did not discard the debris at all.
Emails were sent multiple times to the residents for locker audits from a new leasing agent, I responded to claim my locker but they never logged my response until I called to give them my Locker number and to confirm receipt via email. Again, the communication efforts were lacking in their office.
Also, their are thieves in the apartment possibly because of some illegal Air BnB activity. My lock and bike have been stolen from my locker. I had always felt secured and safe in this apartment until that happened.
As for the apartment itself, it is very outdated and not as modern as they look from the website photos. The callbox does not function from time to time and you can not buzz any food delivery into the elevator, unfortunately. Neighbors are always dropping their trash onto my patio. Sound travels in and out of the apartments. You can hear your neighbors echo throughout the exterior halls and also through the thin walls. Residents were informed by the office to be mindful when closing your doors, but the doors are not self-closing, so they slam loudly.
Lastly, another new leasing agent Brandon disregarded my request for a 30 day extension on my lease because the renewal offer was sent less than 60 days in advance. Instead, Brandon came off with a salesman type pitch to entice an immediate agreement on the renewal.
Max of 1.