I’ll start with the worst part about Glen Eagle, the kids. The neighbors here let their kids run WILD and management does nothing to stop it. The other kids in our building were constantly running/jumping up and down the stairs and slamming doors too. The other problem is that everyone in the complex lets their kids run around unattended. Kicking a ball against your front door? Sounds fun! Kids throwing balls around the parking lot or riding/crashing their bikes inches away from your car? Of
...course! Screaming and yelling right outside your bedroom window and patio door? All hours of the day and night! Kids kicking their soccer ball onto your patio and knocking your plants over/breaking things? Every day! Stolen packages because people let their teens run rampant? Absolutely!! And when you bring these up to management, they tell you what you want to hear to get off the phone, and that’s it. The management office would send out emails but didn't actually punish people. There’s a reason so many of these negative reviews mention the kids. Believe them.
Secondly, the maintenance is just okay here. They respond to your calls, but they rarely fix things in a timely manner. We had a leaking bathroom ceiling for about 2 months because maintenance kept forgetting about it (and one of the times they came to “fix” it, they left a bloody rag in our bathtub). We also went a weekend with no A/C last summer because the maintenance guy who checked it out on Friday afternoon said it’d take too long to fix it and he’d rather come back Monday morning.
Third, management is so unreliable. I understand the pandemic has made life difficult, but there are certain things that are still unacceptable. For example, they do not keep to the hours that they set (and they do not send out notices when the hours will change). You can only re-load your laundry card when the office is unlocked, so when they decide not to show up or unlock the door, you’re stuck without laundry for who knows how long. Also, they deflect all of their calls to an answering service, who is unable to answer any questions or give any information. If you want to talk to the leasing office, you have to leave a message with someone from the answering service and hope the office calls you back.
If you want to move here, buy some noise-canceling headphones and set your expectations extremely low. Also do not use the “security bond” option, it’s essentially a waste of money.
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