Overpriced for lackluster services and products. Employees are unknowledgeable and undertrained (though kind).
Amenities like pool and grills are typically out of service and/or DISGUSTING. The gym is the silver lining of The Grand Reserve and is nice (+1 point). Front gate is frequently broken/stuck open. I have reported AC issues and ceiling leaks from 2020-2022, and every time they send someone out who “fixes” it until a couple days/weeks later or the next rain-shower quickly shows they are
...lying or just put a bandaid on it. I could hear water dripping within my roof, and behind my walls during rain-showers. My roof was literally crumbling to the point where I wake up and find chunks on the countertop, and the paint on the wall was peeling from moisture and even leaving drip-trails down the wall. This time maintenance came out and I was told they found MOLD above the ceiling, but “it is organic so you don’t need to worry” (any good lawyers out there?). They said if i wanted it tested to see if it was toxic, i would have to pay for it out of pocket. I was also told (by Tre) that he would be sending people out to fix the roof, and the walls/leaks. Roofers came and “fixed” the roof leak. The next storm came and the leaks remained the same. As for the interior repairs promised by Tre, that never happened. 6+ months go by and I am freed from my lease, with empty promises, a one star experience, and hopefully no health issues from the “organic mold”.
Don’t step in grass unless you enjoy dragging dog poop into your home. “Provided” doggy-bags are never filled so residents don’t pick up after their animals. Grand Reserve does not take care of their residents, this leads to residents not taking care of Grand Reserve.
Constant crime in the complex. My car was broken into once and attempted to be hot wired, and hit twice while parked in my parking space. One hit and run by an intoxicated driver (I assume intoxicated because about 4 other cars were hit in a row) and hit another time by a distressed woman who stole her husbands motorcycle and lost control into my car.
Now that I’m putting my experience in words, I can’t believe I stayed as long as I have and I advise you to look elsewhere.
Rating: 1/100
-ALEX Z APARTMENT 506
Max of 2. | Restrictions: None.