ABSOLUTELY WORSE
May 16, 2020 - Reseña de Apartments.com
We have been living here for 3 years. The previous management was pretty good about addressing management request.
AION management came in 2019. Since then, they have increased rent by 200 dollars.
There is garbage on the grounds outside. They don't clean it often.
Regarding maintenance requests, I have submitted complaints for at least three to four times to fix the air-conditioner. We have a 5 month old baby and with heat its very difficult for us to manage without air conditioner. There ...
is gas leak from the AC unit and every time we submit a complaint, some one would come and refill the unit without addressing the underlying gas leak issue ( which is potentially dangerous for our health as well).
Stoves were not working and same thing happened. They would come, try to fix it, it would work for a few days and will stop working again. And the cycle continues. They will not install a new stove despite repeated requests.
Stove fan filter was not working. I submitted a complain, Initially I was told to "wash" the filter instead of replacing it. Finally they installed a loose fitting filter. I had to buy my own filters to install as we have a baby and cannot afford smoke in our house.
This new management is absolutely worse when it comes to addressing management issues.
So, if anyone is looking to move in please think thousand times before making this HUGE mistake or talk to someone who is living here already.
Thank you
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Property Manager Responded
June 2, 2020
While we appreciate all feedback that we receive, we are a little disheartened by what you have mentioned in yours. We want to assure you that each of our team members are committed to providing the best possible living experience in the most comfortable community. We would like the opportunity to discuss any issues you may have in greater detail at any time over the phone at (888) 526-4812. Thank you.
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