Bad experience when moving out
December 13, 2024 - Reseña de Apartments.com
I lived in this building for just over 4 years. The apartment itself and amenities in this building are fine.
There were a few problems. The refrigerator in the apartment was extremely loud when it was running. I’d never heard such a loud refrigerator before. There was no way to fix this issue, so I had to buy a small refrigerator myself for the apartment. Also, the water went out much more often than any apartment that I’ve lived in before. But it didn’t bother me too much, to be honest.
The ...
main reason for my low rating of this apartment was the following:
When I moved out of the apartment, I had to move out before my lease ended, but with less than 2 months remaining on my lease. And the management charged me the 2-month early termination fee, even after I told them that I was planning on paying the remainder on my lease.
This was very disappointing and did not seem right, since I ended up having to pay more in total than what I should have paid for the full term of the lease. It didn’t seem legal for them to do this, but I’m not sure, and with the amount of money involved, it wasn’t worth trying to figure out.
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Property Manager Responded
December 17, 2024
Thank you for sharing your insights, Alex. It’s good to know that you found the apartment and its amenities satisfactory, though it’s unfortunate to hear about the difficulties you encountered. The issue with the refrigerator's noise is certainly not typical, and we apologize for the inconvenience it caused you. Also, interruptions in water service can be disruptive, and while these are sometimes necessary for maintenance, we always aim to minimize their frequency and impact. Regarding the lease termination, we regret that there was confusion and disappointment surrounding the fees applied. Our policies on lease terminations are intended to be transparent and are outlined in the lease agreement to ensure all residents understand the terms from the beginning. We apologize if this situation added to your distress during your move. Your feedback is essential in helping us to enhance our resident experience and services. Thank you for taking the time to provide a review.
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