My family and I had a four month lease with Halcyon Grand (Elan Halcyon previously) while waiting to close on a new home. We were model tenants, always paid on time, and maintained Halcyon’s apartment in excellent condition - by their own account. Prior to moving, we provided their 60 day notice, and inquired when our $300 security deposit would be returned. We never received a response, then made several more inquiries. Eventually, we did receive a reply that “there's always some kind of
...charge”, with no reference to what charges they may be and nothing said about our security deposit. I double-checked the lease, which said nothing about end of lease charges. When we inquired what they were referring to, we again received no reply, and just moved out, presuming our security deposit was never going to be refunded.
After vacating, we were then sent a list of various unsupported charges well in excess of our $300 security deposit, along with a bill (no refund). We requested support for those charges, all of which we only were hearing about for the first time in this letter, also saying we’d be happy to pay any charges that were legitimate and supported, however insisted on our security deposit otherwise. Again - no response; we never heard back.
Two months after our move-out, we next received an email from someone at Halcyon who claimed they had been assigned to collect a bill due now totaling over $3,500 - because now they claimed that we broke our lease early. When I replied back with attached evidence that adequate advance notice was provided - including documentation from their own local management team thanking us for the advance move-out notification, we again received no reply.
Our most recent experience was discovery two months after this latest incident that Halcyon has reported us as delinquent renters to the credit reporting agencies, forcing us to now retain an attorney to charge them with breach of Georgia renter law (O.C.G.A. § 44-7-35(c) and to have them remove this fraudulent reporting and have our security deposit refunded. The Halcyon organization is unscrupulous and dishonest - all of this rooted in a simple initial request for a security deposit refund from a good paying tenant, and then questioning the basis of several unsupported (and steadily increasing) charges when we had to repeatedly chase after them to return our small deposit.
You can rent in any number of places, but if you’re considering Halcyon Grand - buyer beware.
Max of 2. 2nd pet is an additional $200.