If you can afford anywhere else, do it.
August 12, 2024 - Reseña de Apartments.com
Despite being this close to the highway, it really isn’t loud like some of the other complexes near the highway. I have made the inside of the apartment my own to love and no one would have any idea the area was a little bit on the college-like living side. Hallways are super loud when anyone talks.There’s a rager basically every evening from 5ish to 10pm at the pavilion near the pool.
So let’s start from the beginning…Property management team does not communicate well to each other or notate ...
the systems (if there are any). I had to correct my rent in my lease agreement 4 different times on the phone prior to receiving the physical document (which I did not receive until the week before I moved in - 3 weeks later - but they had my deposit and everything). The evening of the day before move-in, I was informed my apartment would not be ready for 10am. Told them no way that’s acceptable, I will be there at 10am with my movers. I could not reschedule them on this short of notice. Arrived at 10am, no one is the office knew I was coming - they were told I’d be there after 3pm. Get my keys only to find the apartment was unlocked. Absolutely nothing had been done to prepare this apartment for my move-in. No cleaning, no repainting, and no carpet cleaning, either. I had to ask the office for all of this. Maintenance was there painting the patio floor and front door while my movers moved everything in… cleaners came at noon while I was moving stuff in and out and at the time only the bathroom and kitchen were accessible. Even then, they were gone within 15 minutes…
After moving in, I’ve also realized the leasing staff does not answer emails, even about important things like noise ordinance and status of pending special requests. I had to call the non-emergency police line because the person below me insisted on listening to their music at max volume for 4 hours. I have emailed them multiple times about having the cleaners come to do a proper cleaning of my apartment regularly with no response. Corporate doesn’t seem to find any urgency in my needs, either because I emailed them first.
Been here for 14 days. I have taken the initiative to sanitize and clean my whole apartment. I have adjusted and tightened fixtures that needed to be. Took pictures and videos of everything before I moved in so I have the proof. The gym needs some love. Some Machines need repair and there aren’t sanitary wipes available. So disappointed.
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Property Manager Responded
August 27, 2024
Thank you for reaching out. Preparing new residents' homes for their arrival is an important aspect of customer care, so we regret any delays or less-than-convenient issues with your move-in. We also welcome your observations on any ways we could improve our gym. Would you please visit the office in person or call us at your earliest convenience? We appreciate your time.
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