I am extremely thankful that the end of my lease is approaching.
When we first started the process to move in we were told our unit would be on the 2nd floor, which was the actual unit we viewed and were approving of. When we showed up a few days later to sign the lease and move in, turns out our unit was on the third floor & that there was nothing they could do.
The office staff is 100% unprofessional.
You’re lucky if you’re able to get anyone to answer the phones.
I’ve had maintenance crew
...members trying to get into my unit 3 times of a supposed work order that I’d never requested. I contacted the main office twice & they said they’d relay the message, which wasn’t true because I received 2 more calls after that. Turns out it was the unit beside me that had requested the work order. The fact that they have no system in place to accurately process work orders baffles me.
One instance a maintenance worker actually entered my unit at 7:45am before normal business hours, without knocking on my door and startled my then 7yr old daughter who then woke us up.
While they are renovating other units, they do not clean up any of the wood/ nails in the parking lot. We caught a flat & found a piece of wood with 3 nails nailed into it, in the tire. As we drive by, there’s a whole parking space full of them. Contacted management & still no reply.
I’ve called to ask about the pro-rated rent that is due before we move out, was told to call another day. Which makes no sense, usually a well ran business would ask for your information (name, number, unit) and leave a memo for said person to contact you.
Ilene was no help & again I am thankful to be moving out.
Maintenance on the washer & dryers is a joke! These machines do not cycle correctly at all, it doesn’t matter if you use them at full capacity or fill them halfway, your clothing will not be washed properly.
There is a supposed no smoking rule in this building but since day one of being here, you can smell weed seeping through the vents from another unit. When you call to speak to someone in the office, they state that there’s nothing they can do about it, unless You personally file a police report. I don’t understand why a tenant would have to go through such extreme measures when that is an issue that solely management should be dealing with.
Free.