I've had a pretty good experience at Heritage Knoll since I moved into a two bedroom apartment in 2017. The office staff are always polite and respond quickly if you have an issue. After I lost my job and was late on a few rent payments, they were very understanding and never unkind when I communicated with them about it. Maintenance is prompt and respectful. The place wasn't spotless when I moved in (you could tell they painted the bathroom/kitchen rather than scrubbing the walls, cupboards, and
...closet,) but the natural lighting is great, the walls were a nice clean white, and the carpet (though old) was in good shape. I also think they cleaned the really important things like the sink, fridge, toilet, etc. Though there have been months where the rent felt a little high, if you ever call them with questions they are honest and great to work with. If you are a young couple, a nice person with a tight budget, etc. I think this is a good place to start.
My complaints are all minor or unrelated to the complex itself. Maintenance wears dirty shoes and though they are polite and prompt, they've tracked mud through my apartment, left greasy oil stains on my bathroom floor and towels, etc. The complex makes it clear that you need to clean up after your dog and pick up your cigarettes, but no one near my building does. I also think that many people have way more pets than they are supposed to, as I can regularly see at least four different cats and a dog in my neighbor's window (though cats are great so not really a problem.) The biggest issues I've had are with the other tenants. I always feel safe when I have to do laundry at night but the safe atmosphere has unfortunately attracted a lot of people with children. I can never take my dog out because there are at least twenty kids (and twenty dogs!) on the playground day and night waiting to harass us. They yell, scream, leave toys and bicycles everywhere, and are generally not being watched or disciplined appropriately by their parents. If I had kids, these are not the type of children I would want them to spend time with. "Rude trashy lower middle class" is the best descriptor I can think of. If you are younger, don't mind a lot of dogs, and can handle a few imperfections I highly recommend this place! But if you are a nice family or have an issue with animals, delinquent kid-generated noise, or carpets in need of replacement, I might look for somewhere more expensive.
Max of 2. Monthly pet fee is $30 per pet. One-time non-refundable pet fees are $299 for 1 pet or $499 for 2 pets.