I lived at Highland Pointe from 2013-2015 and unfortunately, I highly recommend against anyone considering living there. The apartments are nice enough - although if you live in a townhouse, expect the top floor to stay above 85 degrees the entire summer regardless of the AC setting (multiple people I lived near experienced this and it was never resolved despite complaints).
However, the main caution I have against Highland Pointe is that they will try to scam you when you move out. Being a
...Sealy company, I didn't expect this, so perhaps I wasn't as cautious as I should have been. We moved out and were told everything was settled. I later received notification of $1000 damage to the carpet PAST the deposit amount. We were pretty shocked at the amount, especially considering we took pretty good care of the carpet and we did a LOT of cleaning when we moved out. After all, it was just a fairly small 2 BR townhouse and not all of it was carpeted - furthermore, the carpet was spread between the top and bottom floor; seems unlikely this "damage" could have been so much.
So here came the fun part - trying to find out what happened. At first we went to the office and asked for some verification. We were told they always have pictures of this type of thing, and then they just kind of...stared at me. So I said OK, can I see the pictures? (BTW, the carpets had mysteriously ALREADY been replaced, ~1 week after move out). The lady looked surprised I asked and starting flipping through pictures on her computer, but guess what - none of our apartment. We went back on several occasions trying to get verification but never received any. Donna, the manager, actively avoided us. We would go in trying to talk with her and the ladies in the front would say she's busy. We'd call and ask to speak to her, they'd say she's there and then when we mentioned what it was about she wouldn't speak to us. Finally, they referred us to the Sealy corp. offices in Birmingham. Why would I call Birmingham to get proof about damage to an apartment in Huntsville? We called anyway and they told us to talk to the people in Huntsville. After weeks of this I gave up - if you can't provide proof, I'm not paying the bill. Now they've sent this to a collections agency. I will also be disputing this.
I moved in to Highland Pointe based off reviews on sites like this one. They need to change their approach to move-outs or they'll start seeing more stuff like this and lose business.
$350 1 pet, $600 2 pets.