The actual apartment is okay, but the property management and the way they handle repairs is very, very poor.
We moved in at the recommendation of a friend during a very heavy rain season. There was a persistent leak coming from above the fireplace (which also seemed to be a problem for the apartment below us). It took a few months for them to come in to even look at it. We moved into the apartment in May, and every time it rained we would send a message about the leak, and while we occasionally
...got people to come and look at it, no one actually came to fix it until early December.
The apartment complex hired outside contractors to fix the leak- and while our roof is no longer leaking, the contractors left a huge hole in our roof and said they would come back to fix the hole in a couple days.
It is now the end of February . We have constantly messaged and called management to see if someone would come and fix the hole and every time was given some sort of variation of "We are working on it." We've tried being really patient with the office since we totally understand this is a really hard time for everyone but living with this huge hole in our roof for 3 months when we pay for property management is just unacceptable.
Debris is falling from the hole which is a health hazard and a lot of our air conditioning and heat is escaping from it as well. We are very unhappy with with the situation. We keep asking, at least once or twice a week, and keep getting the same answer. They wont even get back to us with updates when they say they will. You have to call to get any sort of update, if you can even call them updates.
I know this isn't entirely the fault of the front office, but for new tenants, just be ready to really hassle people to get any sort of repair done.
Max of 3.