Overall this property is managed by individuals who do not have good customer service skills. First off, when I first moved in they did not provide me with a checklist to walk through the property and provide my own notes for what I say. They said they were going to but never came by with the document. I wished I had pushed them more to provide that to me because now as I am moving out, I am worried they will place blame on me for things that were there before I moved in. I have lived in many
...apartment complexes in my lifetime and every single place provided me with this document. Secondly, the complex amenities look great but the apartment itself had really old and outdated appliances. They did a lot of updates to the club area, pool, and dog park. However, my apartment had utilities that were very old, the washer and dryer sounded like there were rocks inside every time I ran it. The kitchen amenities were okay. Definitely not worth the money I was paying monthly. Third and the main highlight, the maintenance staff was amazing. I will probably say they were the best part of the complex. They were always quick to respond to our maintenance needs and very hard working. I have absolutely no complaints about them. My main complaint came from the management staff/front office staff. They were never very welcoming and they were never on the same page as to what different policies were. I should have noticed it right in the beginning, when I was told I could pay with my personal check. Keep in mind I don't have checks, so I had to go and pay my bank for some personal checks. Then when I came with my personal check, they then told me they only take cashiers checks or money orders. This is also another big complaint, the management team has sent out multiple emails to remind pet owners to pick up after their pets but they do not enforce anything. Every time we walk towards the back of the complex (facing Beach Blvd) there is always cigarette buds and dog poop all over the garden. It got to the point where we stopped walking around there because it was so disgusting. Overall, the leasing office seem to just want to come in get a paycheck and leave. They did not care for their residents. I was okay with Lulu, I think she really cares for us but the rest of her team just weren't very welcoming or organized. If the front office staff learns how to have better customer service, I think this complex will go a long way.
Pets must be spayed/neutered.