Incompetent Management
November 1, 2024 - Reseña de Apartments.com
My daughter leased a unit here during the summer for her internship where I was the guarantor. We paid on time, did not create any trouble, kept the place clean, and did not damage the property. Upon move out, we get a bill for "damages" to the property, except that it was not even the unit she lived in. Management even admitted to the mistake, but apparently is still not willing to correct it. 3 months after moving out, with attempts to resolve this amicably, we are still getting harassing and ...
threatening emails to pay the bill for some other unit's damages. My next move is to report to the Georgia Dept of Real Estate or some kind of housing authority in Georgia. Just a warning to be careful what you get into with this management. I don't even like writing these reviews without giving them a chance to resolve it. It looks like they have not and will not.
They responded with, "We assure you that we take matters like these very seriously and will thoroughly investigate this issue to resolve it as quickly as possible." This is absolutely NOT true. I have given them 3 months to resolve this. There is nothing left to investigate. They already know and admitted that it was their mistake, but still have not resolved it "as quickly as possible". It is a simple fix. Take the charges off and stop sending collection demand letters. This is all a facade to cover up incompetent management. Messages to their corporate headquarters (Core Spaces) also go unanswered, so concerns are certainly falling on deaf ears.
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Property Manager Responded