Dishonest and inconsiderate management.
July 31, 2021 - Reseña de Apartments.com
Paula will be very nice before you sign a lease but is extremely rude, unprofessional, and dishonest to contracted residents.
Before moving out, we asked why there was a $120 move-out cleaning fee. Jeff said the carpets needed to be stripped and cleaned. Our apartment had not yet been inspected and we cleaned it to pristine condition. When questioned if a mandatory carpet cleaning was in the contract, Paula said they were making every resident pay cleaning fees because of COVID-19. We signed ...
June 2020 during the pandemic and were never informed through email or notice of a required COVID-19 cleaning. They then stated that the only way to avoid the cleaning fee was to pay a “professional” cleaning company.
So, according to Paula, residents must pay Spruce or another cleaning company to clean the apartment, which is contrary to Spruce’s advertisement sent on Monteval’s behalf to all residents. After again questioning the charges, Paula said, “you look like you are going to cry.” When they realized that there is nothing in the contract regarding a mandatory fee, they resulted to hurling insults.
If you watch your expenses and care about being charged fairly and honestly, DO NOT LIVE at ICO Monteval. They will sneak in whatever they can to get more money from you.
Additional Information: They charge $150/month for an entertainment package. In the year that we lived at Monteval the internet went out twice, each for a full day at a time. The DirecTv receivers are old refurbished models from Sky Satellite. Our DirecTv box overheated, leaving us without TV for a week. The Zego online payment portal is archaic and does not allow for automatic bill pay, so you have to log in each month to pay your rent. You are not allowed to grill on your patio/balcony.
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