Apartment Hell
September 12, 2026 - Reseña de Apartments.com
I have only lived here for a few months, and I can already call this place the worst apartment I've been in.
Let us start with getting the apartment. I hate the AI system that was in place. It made everything inefficient, and I could never get the answers I needed. Talking to a human was completely impossible until I had to go through the whole online process before I could even talk to someone.
The process of picking up my keys, which I had to schedule a time for, was not ready by the time I ...
was in the office. The office also gave a lot of merch, but there was a significant lack of information that should have been given instead, such as pool time/schedule (you have to pay an amenities fee for all they offer, but I guess you don't get to know when you can use them), a phone number to call the office, and instructions on how the apps work (more to come about contacting the office). When walking into my apartment, we had the kitchen countertop not attached to the actual cabinets, the toilet rocked, and the intercom was broken. The door to my section has also never shut properly... Which I would attribute to the reason why there are so many stolen packages. Some of us bonded to try and deliver each other's packages if we happen to see them.
I personally don't mind a run-down apartment since the rent was considerably less than a previous apartment I came from. HOWEVER, that soon changed when I quickly realized that my toilet was leaking. When I tried to call the office, it would go to voicemail, and I would never hear back. If I visited the office, no one was there, and the office was locked. I tried putting in many maintenance work orders, which would indicate that work was done, but the toilet would still have the same problem. As you can expect, I was quite concerned about water damage, mold (there was already a significant amount by the time I moved in), and my water bill. I put in a significant number of work orders only to see that the work orders were completed, but nothing was done. As you can imagine, this made me quite mad. I didn't realize that if you pick the wrong "category" for the work order, they would just say the work order was completed instead of changing it themselves or telling you that you did it wrong. This was quite annoying, as I can only see three categories on the app (I had to mess with the app significantly to find what I was looking for).
In summary, there is a lack of communication and organization at this complex.
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Property Manager Responded
September 14, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been frustrating, particularly regarding communication and maintenance concerns. This is not the experience we want for our residents. We take these concerns seriously and would appreciate the opportunity to review any outstanding issues with you directly. Please contact our Leasing Office so we can work with you toward a resolution and ensure your concerns are properly addressed.
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