Staff is VERY rude and very fake. They like to pretend to be all smiles when you’re signing but if you have an issue after that don’t even bother to bring it up to them. They will become condescending and nasty. They offer ZERO help in resolving your issues. If you have an issue with an appliance they give you answers like you’re stupid. For example our freezer will freezer burn everything after a couple days in there. When we asked the office if they could have the maintenance team look at it
...all they said was “did you try to turn down the temperature” thanks, like I couldn’t think of that myself. However if you bring an issue to maintenance themselves they are happy to fix it for you and will do it quickly. I would say the maintenance team is the only plus side of this complex. Other than that the appliances are VERY cheap, the walls are painted flat white so be very careful because if you dirty them there’s no cleaning it off. When we moved in the carpet was stained, there are drips of white paint all over the floors. Make sure you look over everything with a microscope because they will do anything to make you pay extra upon move out. They say light bulbs are your responsibility to replace but if you take the ones that YOU bought with you when you leave they’ll charge you for them. They like to raise the rent at least once a year. In our years there it’s been raised 3times. Yet they make ZERO improvements to your apartment. If you love hearing everything your neighbors do through the floors then this is the place for you! Not even kidding we can hear their conversations through the floors. Also if you love mold you’ll love it here. Whoever designed the bathroom ventilation needs their degree taken away because it doesn’t work AT ALL. Mold is a HUGE ISSUE here. I’ve never had an apartment complex have me sign a mold waiver before moving in but I can see why now. There are other much bigger much nicer apartments for around the same price in Jackson so I highly suggested checking those out instead. Willing to bet the staff is better too. Don’t fall for their “it’s such a convenient place to live advertising because unless you want to only shop at grubs (expensive), work downtown and go to the lift there is NOTHING convenient about it. Also there is always something loud going on whether it the amp blasting music late into the night, sirens from the hospital and police station or the train blowing its whistle constantly.
Property Manager Responded