Please do not move into this apartment complex (or anywhere owned by fairfield!!) We were among the first to move into the complex in Nov 2020. When we moved in, we discovered the water was turning the tub blue, and it was lukewarm. We submitted a request and heard nothing. We then contacted the landlord who sent a guy up to tell us that he wouldn't raise the water temp because it would cause the boilers to be replaced sooner. I informed the landlord that the water temp was reading well below
...the portland city ordinance. Shortly after the water got hotter. In March 2022, we notice our rent is $150 more than usual. They can’t raise rent without giving you at least 90 days notice so we ask our landlord who says the notice was sent back in Oct 2021 via mail, a our door, and the online portal. I ask for proof that it was sent - she has none. She looks at the online portal with me, and the letter isn’t there. She comes back a few minutes later and says she found it on there. She looks at my phone again, and it’s still not there. She refreshes the page and it magically appears. Luckily, I had taken a screenshot of the page earlier and I show her that it wasn’t there. She clearly added it after our initial conversation and lied about it. I ask for her supervisor’s information and she refuses to give it to us. She later calls and gives us an offer of $100 a month increase but refuses to budge on the 90 day notice. We counter offer and she eventually gives us a new notice which renews the 90 days so we start looking for a new apartment. We send our intent to vacate via email and we are ignored, and a follow up email which is also ignored. We ask again in May because our rent has not been prorated for the month. She gives us a number and says she will update it. Days go by and it’s not updated so we go back and make her do it in front of us. We move out May 15. It is now May 25 and I get an email from a debt collector, trying to collect $50 from me. Absolutely no description of what the charge is for, and I imagine that is in addition to the security deposit that they will likely not be refunding us. We were never told of an additional charge and there was no damage. We spent hours cleaning after we moved out so that we would not be charged extra. If I can tell you anything from this, please do not live here. We moved into an apartment downtown for the same price we were previously paying and the management is 100x better. Please stay away from this place.
Max of 2.