4.5 STARS-LOVE, LOVE, LOVE
July 23, 2022 - Reseña de Apartments.com
I would give 5 stars but for one thing(which is easy to overlook considering how great everything/everyone has been since moving in May 2022. The management is top notch. Super friendly and easy going. Each member of the staff has made me feel extremely comfortable and right at home. Which one should feel when at home, right? The property manager, Ethan is the best. He does his job yet keeps things friendly and personable and has a sense of humor that's right on my level. Which, mind you, is ...
NEVER sarcastic, (I'm being sarcastic.)The thing that knocked it to 4 5 rather than 5 stars is the fact that maintenance has, per THEIR request, booked times on 3 separate occasions to come paint part of my wall that they had to remove the day after I moved in because of some snafu in the apartment above mine. I work nights, therefore I sleep during the day, making it difficult at first to schedule a time. Since then, THREE times maintenance has said they'd be there to paint and didn't show or call or email. It's only kind of annoying because every time he's supposedly coming, I have to move my furniture off the wall so he can paint. I've moved it three times and nada. It's still not a huge deal because I adore everyone here. Yes, maintenance included!
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Property Manager Responded
July 26, 2022
Thank you for taking the time to provide insight into your living experience! Here at John Winthrop, we pride ourselves on providing top-notch customer service, and we're glad to hear that Ethan has maintained this standard. Thanks again for the 4-star rating, and we'll be sure to improve our response time for maintenance requests!
Fee of $35 per pet a month. Two pet limit, full-grown maximum weight of 75 lbs. for each pet. Dogs and cats are most welcome.