Verified Renter
August 3, 2026 - Reseña de Apartments.com
Greystar is not good about following up on residents concerns. Our staff and maintenance crew are excellent at reporting problems to you, but you tie their hands. A representative should attend our Town Hall meeting. Maybe then we will see some action. You throw our staff under the bus as you don’t respond to concerns they bring to you.
Property Manager Responded
August 6, 2026
Hi, Thank you for sharing your concerns. We understand your frustration and appreciate you taking the time to provide honest feedback. We want you to know that we take resident concerns seriously and work hard to communicate issues and advocate for our community. We understand how discouraging it can be when residents feel their concerns have not been fully addressed or resolved.
We value opportunities such as Town Hall meetings because they provide an important forum for open dialogue and allow residents to share their experiences directly. Your feedback regarding communication, follow-up, and visibility from leadership has been noted and will be shared through the appropriate channels.
Our team remains committed to supporting our residents, addressing concerns as quickly as possible, and providing the best service we can. We appreciate your recognition of our staff and maintenance team, and we thank you for continuing to share your perspective with us. In the meantime, if there is ...
anything we can assist you with or if you would like to discuss your concerns further, please don't hesitate to contact our team at 512-253-7545. We are here to help and welcome the opportunity to speak with you directly.
Thank you for being a valued member of our community. Kindly, Your Jovie Belterra Team
Max of 1.