RUN – don’t move here, looks nice but my experience with their leasing staff makes me glad I never moved in. I was approved for an apartment in Feb for a late march move in. First, somehow in the couple hours between choosing a unit and finishing an application i was told the unit i requested was not going to be available. I had to choose another less desirable unit but moved forward. I then was told by the leasing agent Abril had to pay the bond for the security to their partner company
...LeaseTerm right away to get a lease made. I did this, but no lease was ever made. Well i had a change in plans and canceled my move in a couple weeks later (never getting a lease to sign anyway) and requested the security bond be refunded as i wasn’t moving in. Told that couldn’t happen, as LeaseTerm can't do refunds. So i spent 3 weeks trying to email and call that grimy company with no response, finally reached a person who said they would gladly refund the fee if the apartment management signed off on me not moving in. Called Abril, explained what they said, spoke to the property manager who said that they shouldn’t have asked for that fee so soon anyway, it's usually collected about a week before move in and she'd call and sort it out with LeaseTerm. She then went on vacation for a week without calling. She gets back and somehow can't get a hold of the sketchy LeaseTerm company (neither can BBB who I filed a complaint through - wow). Finally, after another week of trying they manage to but get mixed messages, the company's rep will allow a refund but not their general manager? Ok...well they won't do any more, say they'll give me their regional manager's contact info. Sat on that until i hounded them for it. Emailed her, no response in 10 days. So, I’m out a fee i paid for a service never rendered (never given a lease and never moved in but paid security). I have never dealt with such disfunction, poor communication, lack of understanding of general procedures, and an apartment partnering with such a sketchy security bond company in my life. Dodged a bullet not living in this place but I’m out hundreds due to their incompetence. They’re now ignoring me and BBB. Such a mess, been going on for two months this way.
Max of 2. The pet fee is $450 for 1 pet and $700 for 2 pets.