The morning we were supposed to move in (July 31, 2015), I received a call from one of the office ladies informing me that our unit was not ready and wanted to know if we could reschedule. I told her that it was absolutely unacceptable since I would have to extend my existing lease, as well as reschedule with cable and utilities. We negotiated that we would be allowed to move in that night at 7PM. When we moved in, the toilets were absolutely filthy (literally looked like somebody had
...defalcated and left it sitting there for weeks in each toilet), several items from the previous tenant (such as 2 dozen bottles of Sweet Baby Ray's BBQ sauce), the "new renovation" involved laying cheap laminate over the existing tile, and just overall a total dump. The only thing that was in good shape was the carpet. We decided to keep moving stuff in throughout the evening. At about 11 PM, the cleaning crew showed up to clean up the unit. I lost my temper , but at that point, was too exhausted to do anything else.
Later through our lease, we had learned that the previous manager was horrible and the office/new manager (Chris Sredanovich) ensured us that they were going to turn the place around. The biggest complaint we had while living there was our neighbors' dogs were constantly left outside unsupervised and barking non-stop. Despite several warnings in community newsletters and several complaints, absolutely NOTHING was done.
Near our move out date, rain had flooded the carpet of the ENTIRE unit. Since my roommates and I had moved most of our stuff out by then, we weren't aware of the flooding and noticed it a couple of days later. When I contacted the office, they assured us that we would not get charged for the cleaning/replacement of the carpet since it was beyond our control. Today, I received the final account statement and noticed that we were not only charged for the carpet (which, according to them, was "left very dirty and stained"), but literally everything else that we had cleaned, leaving us with NO deposit left over.
I am absolutely dissatisfied with the office staff and Mr. Sredanovich's behavior. While I thought having a new staff would mean change, this is absolutely not the case. I will NEVER recommend this location to anybody looking for a place to live. It's extremely far from everything (excluding the lake and the airport) and is overpriced for what you have to deal with. Find a rental house in town or a large apartment.
Max of 2.