HECKSSSS NO
August 6, 2025 - Reseña de Apartments.com
I’ve been renting with Ardent Communities since I was 20—I’m now 28—and I’ve never had such an exhausting, unhappy, and unfair experience as I have at Lakeside Village.
Emails are ignored unless it involves a new fee or fine—then suddenly there’s action. I was recently charged $400 for power washing, something that falls under community upkeep and curb appeal. As a property manager myself, I know that’s not something to bill tenants. Then, a $50 fine was added over what they claimed was dog ...
waste, but was actually trash leakage from a bag I briefly placed outside (under 5 minutes) to avoid it leaking indoors. Right across from me, trash sat for days with no action until I pointed it out—only then did they fine those residents. I was upfront about mine, even called them, and was still penalized while others are ignored. I can gather evidence to show I’m being treated unfairly or even retaliated against.
I’ve paid some charges already and sent proof multiple times. I’ve asked for a full ledger since move-in because I no longer trust what’s posted. I’ve been told charges were cleared, only for them to pop back up later. There’s no consistency or transparency.
I feel singled out. Other residents with clear exterior damage aren’t being fined like I am. It feels personal. I've talked to neighbors who feel the same. This entire process makes me regret signing this lease. I have photos, videos, and a full paper trail. I’m not writing out of anger—I’ve tried to do everything right, but I keep getting met with silence and more charges.
At this point, I just want to finish my lease peacefully, keep my kids safe, and move into my new home in a few months. These random charges are hurting my ability to care for them. If I hit the lottery (and I don’t even play), I’d break the lease that same day. That’s how done I am. No family should go broke just to keep a roof over their heads in a place that doesn’t respect them.
The worst part? They only act when it’s about money—not when a resident needs help. As a mother, it’s disheartening. To anyone thinking of moving here: I wouldn’t wish this stress on anyone.
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Property Manager Responded
August 13, 2025
Thank you for sharing your detailed feedback. Your experience falls short of the 5-star standards we aim to uphold, and we are truly sorry to hear about the difficulties you and your family have encountered. We’d appreciate the opportunity to speak with you directly to better understand your concerns and identify you as a resident, so we can assist you properly. Please don’t hesitate to reach out to us—we look forward to connecting with you soon.
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