Management is absolutely AWFUL
August 5, 2020 - Reseña de Apartments.com
Management is absolutely awful. I have been here for less than 2 months and am already considering finding a way out.
I signed a lease in the middle of May, to move in on June 10th. Every interaction that I had the with the office prior to my move in date, they wanted to make my move in date to an earlier one and I kept declining. Over the course of the month before my move in date, I sent all of the required information they asked for and then sent things multiple times when they claimed they ...
didn't get certain documents every time. After jumping through all of these hoops and finally getting all of the documents correct, they then tell me that they have switched the company they use for renters insurance and that mine needs to be updated.
3 days before my lease starts, I receive another phone call saying that the unit isn't ready and won't be for another few weeks as there has been a pest control issue and they are treating the unit. When I asked what my options were, they basically told me that either I could move into a different unit, on the second floor (what I had signed for was a bottom floor unit, because that's what myself and my roommates preferred) or I could terminate my lease but I would then lose over $200 in application fees as they wouldn't refund that. I accepted the offer for the second floor unit as my other option was to lose over $200 and be homeless by the end of the week when my lease for my old apartment ended.
Within a week of moving in, our kitchen sink stopped draining.
2 weeks after my move in date, 2 different things happened.
1. Our AC decided to cut off
2. I get a phone call telling me that my insurance is incorrect as there was a simple error on my declarations page. What really aggravated me about this is that I had been told on the day I moved in when I had to send my information yet again, that everything was fine. I sent in the updated policy as soon as my agent sent it to me. A week later, I received a letter in the mail letting me know that the apartment complex had taken out an insurance policy in my name and that I would be charged for it. I took it to the front office to get it figured out and they assured me that it would be taken care of. I have since received another letter in the mail telling me that my renters insurance isn’t correct.
Unfortunately I have hit the limit and still haven't even come close to listing all of the issues I have experienced in 2 short months.
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