I yet to experience the "world-class living experience or the professional on-site management and maintenance teams" their website brags about. It is one issue after another, and the office/maintenance team will be quick to tell you how it is not their fault. HVAC/Air conditioning issues all the time. It has yet to be resolved correctly and I doubt it ever will be. The security gate has not functioned since November and it is now March. The compactor is often down, so the trash valet worker will
...just pile it in front of the compacter. But the compactor goes down about twice a year for well over a week, the longest being over a month in my experience and the smell that comes from it being down is repulsive. Security is next to non-existent. If you have to leave town for a weekend, do not leave a car in the parking lot, it will more than likely get broken into. The appliances go down one after another, and I was told If I wanted them replace (even though they were broken) I could pay an additional $80 a moth for them. If you hear they are going to do an improvement, just know it is going to be a nightmare, and that you are going to have a ton of problems. For example the Sealing and Coating project. was scheduled to be done in phases over the course of a month. The planning was horrible, as it actually took just over 2 and a half month to finish, the phases were done out of order and to top it off the planning of it was done so that parking was a huge issue and safety was not taken into consideration at all. They realized that they had only on lane open for the main road of the complex with no place to exit out of and had two way traffic using said one lane. During the day, they had staff out directing traffic, yet once it was time to go home, you had huge issues, causing fights, traffic accidents and injuries. But like I said, they will be quick to inform you it is not their fault. The online payment option, as I have been told is set in place for my convince. So, when I was out of town for work as a payment was due and I could not log in, it was somehow my fault. The number listed on the site where you log in, can not help you as the Links has not subscribed to allow that customer service number to assist you. And calling into the office is hit or miss of you actually receiving a call back or not. I fell that I could go on and on.
Max of 3. Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.