Renter beware!
January 7, 2026 - Reseña de Apartments.com
The apartments haven’t been maintained well over the years. Renovations feel as cheap as possible, and since moving in I’ve had to submit roughly two dozen repair requests just to get basic things working properly. Even straightforward repairs can take months to complete.
Rent here is extremely high for the condition of the units. Management has also been frustrating to deal with: communication is poor, issues tend to be ignored unless they create clear legal liability, and even then the ...
response is slow. They advertise “under new management,” but in my experience the service and standards are still very low.
There’s also a big gap between what they show and what you actually live with. The main office looks great, and the show unit looks new because it hasn’t been lived in. The remodeled units, however, don’t meet normal remodel expectations, and it didn’t seem like any meaningful quality check was done before move-in.
Also, make sure you see the exact unit you’ll be renting before you sign a lease. Some apartments are right next to the main road and the noise level is extremely high.
Finally, after months of living here, I still don’t have a copy of my lease. Overall, if you run into problems, expect them to take a long time to get resolved. I can’t recommend this place unless you’re prepared to be persistent about maintenance and follow-up.
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Property Manager Responded
March 5, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations, and we take your concerns about maintenance, communication, and move-in conditions seriously. This is not the level of service we aim to provide.
For your lease agreement, please note that all resident leases are available anytime through the online resident portal. If you’re unable to locate yours, we’d be happy to provide a copy—just reach out directly to our leasing team so we can assist.
We’d also appreciate the opportunity to review the issues you mentioned and work toward a resolution. Please contact our management team at your convenience.
Thank you again for bringing this to our attention.
Best regards,
Lodge at Madrona Management Team
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