Horrible Business
March 17, 2022 - Reseña de Apartments.com
Lullwater at Bass Road failed to appear for a final walk through of our move out and neglected to correspond with us about said move out in July of 2020. With written record and photographic record of our move out, at the end of August of 2020, almost 2 months after vacating the premises(when they expected us to pay within 60 days of vacating the premises), we received a bill from them for over $400 worth of "damage to the apartment," when we had already paid a security deposit and there were no ...
damages to the apartment, which we have proof in pictures.
In August of 2020 and September of 2020, our correspondence asking questions about these charges went with delayed response, until eventually no response was returned (we still have record of this lack of communication). We are now being charged by debt collectors with no communication from Lullwater at Bass since September of 2020. This is all after maintenance issues (broken toilet, non-working garbage disposal, hot water heater broken, simple air filters not replaced, and lack of communication regarding payments received), some being unresolved for 3 months, and after my car was stolen from the property, and management withholding security footage from the police for 4 days after the incident.
Also, the initial charges for the “damage to the apartment” were for more than what we are now being charged by the debt collectors. If there was an adjustment to the amount we owed, why did we not receive a bill or communication regarding the updated amount from Lullwater at Bass, before we received contact from the debt collector?
For pet odor claims that are being made against us, since we were not granted a walk through upon vacating the premises, and not receiving the bill until August, two months after we moved out, with the air being off and the apartment being closed up in the month of June and July and potentially August heat, and past unprofessional comments made to me by the apartment manager, I am not convinced that these claims are not in an effort to get back at me with my prior expressed frustrations with lack of communication from the apartment complex.
With the lack of communication and resolution on Lullwater at Bass' part in our correspondence, false claims, and thus now potential negligence in not communicating with us as they said they would, changing charges, and now with this potentially affecting my credit and my husband's credit, I would NOT recommend this apartment complex.
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