Warning - Do Not Live Here
September 23, 2024 - Reseña de Apartments.com
• Trash Issues: Residents often leave their trash in the hallways for several days, causing unpleasant odors. Although there is a trash chute, it frequently overflows, filling the room and spreading the smell throughout the entire hallway.
• Pet Waste: Dog poop, urine, and vomit are often found in the hallways, stairwells, elevators, and other common areas. These messes can go uncleaned for days, sometimes even weeks.
• Dirty Gym: The gym is rarely cleaned, with dust everywhere. There are often ...
no wipes to clean the equipment, or the wipes are dried out. The equipment is often broken.
• Grill Area: The grill area is filthy and seems to have never been cleaned. Roaches are a common sight around the grills.
• Unclean Pool Area: The pool area is also dirty and poorly maintained.
• Pest Problems: There is a significant cockroach problem both inside and outside the building. It is rare to go a day without seeing a roach. We also saw rats in the parking garage on multiple occasions. This is likely due to the issues listed above.
• Locked Out: Our electric door batteries died, leaving us unable to enter our apartment. With no assistance available, we had to spend the night at a friend’s place.
• Maintenance Delays: Maintenance takes an excessively long time to address work orders and often marks them as resolved when they are not. The number of work orders we had to submit during our lease was unreasonably high.
• Noise Issues: There is no soundproofing between apartments, so we can hear every step, music, and other noises from the neighbors above us.
• Unfriendly Leasing Staff: Another significant issue is the leasing office staff. They are not only unhelpful but also rude and unprofessional. Emails often go unanswered, and phone calls are rarely picked up. If you do manage to get someone on the line, expect to be placed on hold for an extended period. To get any assistance, you will likely need to visit the leasing office in person, where you can anticipate a long wait.
• Unfair Charges: We were charged $386.53 for carpet replacement, even though we paid a security deposit and for express cleaning. The community sent us a picture claiming a stain, but it looked more like a shadow. It’s likely they would have replaced the carpet after three years regardless of our use. Additionally, we were charged $244.51 for filling in small holes from decorations, even though we did not have anything large mounted.
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Property Manager Responded