Terrible Management and Unsafe Property
April 27, 2023 - Reseña de Apartments.com
•There was no gate to the community, pantry in our apartment, or wired intrusion alarm (we were told there would be).
•The unit was filthy when we moved in.
•We were told this was a smoke-free community. Despite continuously reporting neighbors with video evidence, the neighbors still smoked.
•We were also told there would be a car wash and vacuum station. Once installed, you had to pay extra to use it, and it was often broken.
•You are required to pay an MAA-connect fee and a separate ...
amenities fee (monthly). However, spectrum wifi is shared, so it did not work for several hours a day, the gym equipment was always broken, and the pool was always disgusting.
•Our neighbors frequently had parties with fireworks that would hit my window.
•We requested a garage when we moved in (two years ago) and never were given one.
•Several parts of the lease I had to get them to correct.
•The trash would often be left in our container and never picked up (not on holidays, and we waited over a week).
•Our windows would never stay open (constantly closing on themselves).
•Our vehicles were broken into (by smashing windows) multiple times, so the fact that they only have cameras over the amenities is an issue. When I called about this to corporate, I was told safety is not their job. Despite having “security,” when security is called, it takes them a long time to get there.
•Many packages were stolen, and many unwanted visitors arrived at our apartment. At one point, I had to get the police there because two men in hoodies would not stop trying to enter my apartment. When I told the front office about our issues, they took months to respond (once I provided a maintenance review).
•Despite me telling the maintenance man, Pedro, that I was allergic to bleach and to please not use it, he poured it down my sink and on my dishes. Other than Pedro, all other maintenance staff are great.
•The paint began to fall off the walls, literally. Visually, whoever kept up the apartments did a terrible job. The paint was full of layers. The toilet, windows, and just about everything had paint on it.
•The smell outside was often of roadkill.
•We would get non-stop emails about ensuring we paid, even though we had already paid.
•Any sort of large work being done on the property was given minimal notice (less than a week).
•Rules in the lease are constantly violated
•Management says, “We would like to discuss this with you” in reviews, but never does
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Property Manager Responded
April 28, 2023
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
included in rent.