Moved into a 2nd floor one bedroom June 11, 2022. Had some unforeseen family medical expenses pop up and wanted to downgrade to a studio 3 weeks in and was going to get charged a one month concession which is somewhat reasonable but they also wanted me to forfeit my security deposit. Since I just moved in, and the place is brand new, I thought this was excessive. My old luxury building offered these moves without any fees or concessions. I told them I was unhappy with the decision and the
...response was “got it, thanks for letting us know.” Management is nice, but from a business standpoint they arn't maximizing lifetime customer value and loyalty, very shortsighted approach. Overall, the amenities are great, and the staff has been friendly, management slightly unresponsive at first but they get to you eventually if you keep prodding, and last thing is the side near the bridge is going to have some constant subway noise and the 2nd floor is going to get some drilling noise. Overall, the location and amenities are worth it and people are friendly, but I’ve had some conversations with other people on the elevator who also randomly voiced that they were unhappy with management, but thats second hand info so I don’t know how valid it is.
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