The staff does their best, but they are fighting a losing battle with a very old building and an understaffed maintenance crew.
In my four years the building, my apartment flooded from above to varying degrees ~4/5 times. Often maintenance wouldn't respond for days/weeks, and a few times not at all. The water would also be turned off for long stretches every few weeks or so because of some critical plumbing issue they had to fix.
Lots of roaches because so many residents refuse to follow the
...trash rules. Generally, had a lot of quite disrespectful neighbors. If signs have to be put up to not let your pet go to the bathroom in the elevator or hallway - there is clearly an issue. Hard to really blame the Mayflower staff for so many of the issues the residents caused.
Moving out - lots of confusing math and charges on the final bill, to hilariously include a $100 cleaning fee when the carpet was completely soaked due to yet another flood from the apartment above.
Try to get a unit facing away from 34th street - the pool and parking garage across the street are both extremely loud, especially on busy summer weekends. Lots of loud music and revving engines on both Atlantic and Pacific, generally, to include cop cars, fire trucks, and ambulances screaming by at all hours.
The 'upgraded' apartments certainly look better, but they are a facelift on a building with a lot of problems. Also - good luck if you live underneath someone with kids and/or dogs in an upgraded apartment - those new hardwood floors are insanely loud from below.
But all in all - solid location, couldn't be closer to the beach or boardwalk - I really enjoyed that aspect of the place. Get yourself a nice bicycle and you can cruise right to all the bars, restaurants, and concerts, that part was really awesome.
I'd say the Mayflower is okay for a year or two if you want to be right in the thick of the excitement at the oceanfront, but after that the various problems with the building and general craziness of the tourist-y area start to get real old, real quick.
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