I've been living in Midtown 360 for at least 5 years now, the treatment of the residents has greatly decreased in that space of time. The Office will not extend the courtesies of understanding, fairness, or charity to you. My recommendation is to be cautions in giving it to them. It is now no longer their policy to reciprocate.
There is a 3 day grace period for rent. The practice now is that rent must be paid during those 3 days regardless of whether the office is accessible or not, regardless
...of whether they are closed for the weekend, and regardless of whether they are closed for a holiday during those 3 days. Also, the office does not care whether you know the amount you owe or not.
If you ask them for fair treatment they will talk down to you, tell you that you should have magically known how much money you needed to pay and 'why didn't you think to shove the check between the office doors and onto the floor' while they were closed. Then they will fine you the late fees anyway.
Charging you for more money and as much as they can is the only thing that matters to them. They see you as cattle to be milked and nothing more.
Sadly, it wasn't always like this, but it is now. My recommendation is to find an apartment that will treat you with the respect and dignity that you as a tenant deserve.
