I am very disappointed with this complex. I moved in ~2 months ago and since day 1 I've had several issues with the experience. New management took over a day or two after I moved in. It took ~ a month and a half and upwards of 20 combined office visits, calls, surveys, and conversations with maintenance to have a fully functioning washer and dryer and decent enough warm bath water. At one point my bathroom sink had better water pressure than the tub. I sent videos and made several calls to the
...complex management.
Several complaints about the maintenance issues eventually led to complaints about the new managements lack of communication. I'm not even sure why they have people fill out lengthy surveys regarding the maintenance experience, because I asked several times in my survey for someone from leadership to reach out and they never did. I even mentioned in my survey that I'd be posting a review of how these situations were handled because of my frustration and they never got back to me. Laughable. The only real fix that was offered by management, after two months of dealing with these issues, was for me to move at my expense and they'd waive the contract termination fee.
There are several other issues:
As others mentioned, the doors stop working regularly, which means you have to find a new way into the building. You have to hope someone left a piece of cardboard blocking a random door to get in. I've had this issue as recently as early this morning (6/4/19) on the 6th floor of the parking deck.
Some reviews have also mentioned safety issues. Though the community is nice and feels safe it's my understanding there have been a few break-ins. Days after the complex posted warning people to lock there doors Maintenance came to my apartment, made no visible fixes and left my door unlocked when they left. They were apologetic, but this was still a very big concern.
On a positive note, the facility looks nice and most of the community staff members are pleasant to speak with. Some of them have gone above and beyond to provide short term fixes to some of the issues, but leadership has done very little to address these concerns outside of telling me I'm free to move. Again... very disappointed.
Max of 1.