Not safe place to live. DO NOT MOVE HERE.
December 29, 2025 - Reseña de Apartments.com
Living at Montelago Apartments has been a deeply disappointing experience, and I feel it's important to caution anyone considering moving here. My primary concern is the lack of responsiveness from management when addressing safety issues and enforcing community guidelines. After living here for over a year and a half, it's become clear that tenant concerns are repeatedly dismissed by both the local management team and Toby at the corporate office.
When I raised legitimate safety concerns with ...
Janae, the office manager, my concerns went largely ignored. I even installed security cameras for my own peace of mind -- something that should never be necessary in a well-managed community. Despite providing management with documentation, including police reports and written evidence of threats, I received no meaningful action or acknowledgment.
The referral program also feels misleading. I followed all required steps to refer a new tenant but never received the promised reward. Attempts to resolve the issue with management and corporate were met with indifference and unhelpful responses.
Additionally, there has been a noticeable decline in the professionalism and courtesy of the manager Janae, because of the blank stare she will give you, which makes it increasingly difficult to feel comfortable or valued as a resident. It's disheartening to see a community that was once welcoming change so drastically.
I truly hope management reconsiders its approach to tenant relations and safety. Residents deserve to feel heard, respected, and secure in their homes.
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Max of 2. Caged small animal.