Overpriced with terrible customer service
September 20, 2020 - Reseña de Apartments.com
I moved to My House on 13th because of the amenities. As of right now I receive not even half of what I am paying for. In our rent we pay for valet trash, a pool, gym, gated parking, furnishings, and utilities (or up to a base level). The valet trash system is horrible it allows you to throw away a single bag at a very specific time. The pool opened up a month and a half in which they claimed was because of covid but it obviously was still being built. Once it was done it all of the sudden was ...
open with guidelines. Our gated parking simply doesn’t exist. The gym still is not open because they did not order equipment in time. The furniture is similar to what you find in a fraternity house. The utilities prices have actually been okay besides that we lose internet every other day. That isn’t good when everything is online. I expressed my concerns to the leasing office and listed what I was not getting but paying for. They responded with a quote from the lease saying that they could close amenities when they needed to for no rent change. The amenities weren’t being closed because they never existed. The place that I considered instead of MH13 only had a pool but was half the price. If I had known that I would be over paying for things I’m not receiving I would have never moved here.
Overall I would never live here again. For the same price you can live at much nicer places in much better locations. The company that owns MH13th has a couple complexes in Tuscalosoa and I have heard many similar stories to mine. I’d suggest steering clear unless you are okay with overpaying for things your are not going to get.
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