We are current residents at Newbrook and wanted to share our experience. Once our year-long lease expires, we will not be renewing. I would strongly recommend considering other apartments off Clements Ferry Road.
During our tenancy, we’ve dealt with multiple issues that have not been resolved:
Water intrusion from the unit above that led to a persistent mildew/odor in the bathroom
Ongoing roach activity that began after the water issue. Pest control is included in rent, but you have to request
...service. After multiple attempts with no results, the “solution” was simply being handed a can of Raid
Primary shower floor damage present since move-in, covered with a tape-like patch over a cracked shower floor, which limited use of the bathroom
Noise disturbances that were raised but not addressed. The tenants above us were frequently fighting at all hours, resulting in multiple police calls, and management did not take action
Despite raising these concerns through emails, phone calls, and in-person conversations, there was no meaningful follow-through and the underlying problems were never fixed. For example, the water issue was considered “resolved” based on moisture readings, but the odor and condition remained. The pest issue also persisted despite repeated attempts to address it.
While the property may appear attractive due to its newer construction, our experience was extremely poor.
We dealt with persistent mildew odor, ongoing roach activity despite being very clean, and repeated noise disturbances that affected our ability to sleep. Based on our experience, we would not rent here again or recommend this property to anyone.
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