Please think twice
March 24, 2025 - Reseña de Apartments.com
While our experience was largely okay, there were a number of complaints and issues to seriously consider. Let's start with their outdated systems. No online payments, everything must be a physical check or money order. No digital copy of a lease, they hand over the carbon copy of it. The security of all of their buildings is shoddy. The pool has no lock on it, so it gets opened at 10 am, and anyone can come in and use it. Nobody checks to see if you live in the apartments or not.. which creates ...
lots of extra traffic and lots of extra, un-vetted people around. Their amenities are far from luxury (hello, not working exercise equipment!)
They also pick and choose when to enforce the leases. About a month before we moved out, notices went up that anyone with balcony lights hanging up needed to take them down, as these are only allowed around Christmas. We had lived in this same apartment for 2 years, and the people directly across from us had lights that were up and on at all times for the whole 2 years... until these notices went up. It just seemed kind of ridiculous.
We also had an issue where a noise complaint was lodged against us (our dog). Kira in the office let us know that she had photos and videos of our dog barking. We asked to see these, as it seemed as if this maybe could have been a violation of our rights and privacy... and initially, she said yes, she could share photos but not video, but she would need to download them in a different file to protect the privacy of whoever shared them with her. Then, she backtracked and said she couldn't share them at all. This seems like a huge privacy concern, but she did not care in the SLIGHTEST. They consistently pick and choose which noise complaints to respond to. Beware.. but feel free. The maintenance staff was super kind and responsive (that's my pro).
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