As a RESIDENT, my car was TOWED IN MY PAID PARKING SPOT. We are given 2 items to put in or on the car: a sticker to show that we are a resident and a parking tag to show that we pay monthly for our covered parking spot. The sticker was present. However, the tag was not. My car was towed within a couple of hours. I spoke with the manager and asked if she would adjust the policy IN THE FUTURE to utilize the license plate number THAT THEY REQUESTED when a car is registered by any resident (for the
...sticker and when they sign for paid parking). She stated, "It is not my fault the tag was not in the car, it is yall's fault." I asked her again, MOVING FORWARD, to prevent the many resident complaints expressed to me as a resident and Northgate Oaks as a company, and so that their resident cars wont be towed, if she could use the tag. However, in addition to the tag, if the tag had fallen off in the car or was simply not present, if the towing company could use the default license plate number that was requested by them to verify that this is indeed a parking spot that is paid for by this resident to verify before towing the car. She said, " No, this is not policy." I asked her if she could add this by simply providing a list to the towing company. She said that she can't. I asked her if she can't or she won't? She argued with me and said she can't. At the end of our conversations she told me that she simply won't. She refused to call to have my car released (which many complexes will do from my apartment experience and my mother being an apartment manager).
She refused to even offer full or partial credit to my bill for the misunderstanding. I DO NOT RECOMMEND Northgate Oaks Apartments to anyone. I will be leaving along with several other residents that have left or have plans to leave when their lease expires. It is not fair for visitors to have to park at Wal-Mart. It is also not fair for the residents to constantly have to worry if they will wake up and their car has gotten towed over a small stipulation causing them to have to pay $209 to retrieve it, and the towing company finds any miniscule reason to deny you. I will be contacting management, and I will also be contacting the news station if this situation is not resolved. I hope this review helps anyone who is considering Northgate Oaks Apartments as their possible home. View Less
Max of 2. Large Dogs Welcome.